Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed on our website, www.shopfrombrasil.com, for deliveries within the United States. This policy is designed to ensure that you are fully aware of our shipping terms and procedures. By placing an order with us, you agree to the guidelines outlined below.

Delivery Time Calculation Estimated delivery times are calculated as follows: Total Delivery Time = Handling Time + Transit Time

All orders undergo a preparation and quality check process before shipment, which constitutes the handling time. Orders are processed and shipped only after payment confirmation.

1. FREE STANDARD SHIPPING

  • Shipping Cost: Free on all orders across the United States.

  • Order Cutoff Time: 12:00 AM (Midnight) Eastern Standard Time (EST).

  • Handling Time: 1 to 2 business days (Monday to Friday).

  • Transit Time: 5 to 10 business days (Monday to Friday).

2. EXPRESS SHIPPING

  • Shipping Cost: $3.00 flat rate across the United States.

  • Order Cutoff Time: 12:00 AM (Midnight) Eastern Standard Time (EST).

  • Handling Time: 1 to 2 business days (Monday to Friday).

  • Transit Time: 3 to 8 business days (Monday to Friday).

Address Changes We cannot change the delivery address once an order is in transit. If you need to update your order's delivery address, please contact us within 24 hours of placing your order at support@shopfrombrasil.com.

Carriers & Delivery Orders are securely shipped via USPS or other reliable carriers operating within the United States.

Order Tracking Once your order is shipped, a shipping confirmation email containing your tracking number will be sent to you. You can use this number to track your package in real-time until it arrives at your door. You can also track your order directly on our website through our Tracking Page.

Cancellations If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been processed and dispatched, please refer to our Return & Refund Policy.

Damaged Packages in Transit We pack our items carefully, but if you believe your order was damaged during transit, please refuse the package from the carrier if possible and contact our customer service team immediately. If the package was delivered in your absence, please contact us right away for further instructions. Visit our Return & Refund Policy for more details.

Contact Information If you have any questions regarding your shipment, our team is ready to help:

  • Email: support@shopfrombrasil.com

  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST) (Note: We are closed on weekends and major US holidays).