Frequently Asked Questions (FAQ)
1. WHAT PAYMENT METHODS DO YOU ACCEPT? We accept all major credit cards and secure payments processed through Stripe.
2. HOW SECURE IS MY PURCHASE? When shopping online using your credit card, all your information is entered into a secure SSL web page. Your information is SSL-encrypted and sent directly to the credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is never stored on our servers.
3. ARE THERE ANY HIDDEN FEES? No, you will not be charged any additional or hidden fees. The total amount shown at checkout is the final price you will pay.
4. CAN I CHANGE MY SHIPPING ADDRESS? All deliveries are processed based on the details you provide at checkout. If you need to make an address change or correct an error, please contact us immediately at support@shopfrombrasil.com. Please note: Address changes can only be made if your order has not yet been processed and shipped.
5. HOW LONG DOES SHIPPING TAKE, AND HOW CAN I TRACK MY ORDER? We proudly offer Free Standard Shipping on all orders. Delivery typically takes 5 to 10 business days to arrive at your door. Once your order is processed and leaves our facility, we will immediately send you a shipping confirmation email containing your tracking number and a link to track your package in real-time.
6. WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER? We thoroughly inspect all packages before shipment. However, if an item is missing from your delivery, please contact us immediately at support@shopfrombrasil.com with your order number, and our team will resolve the issue for you right away.
IF YOU HAVE ANY OTHER QUESTIONS, WE ARE HAPPY TO HELP. PLEASE REACH OUT TO OUR CUSTOMER SUPPORT TEAM:
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Email: support@shopfrombrasil.com
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Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)